Rule book
Access to the Centre is reserved to members, in good standing with the current year's registration, and their companions.
Training a dog is a serious matter, therefore it requires maximum commitment and availability, other then the correct equipment (collar or harness, leash, suitable treats) which will be recommended by the instructors. For your comfort and safety, we also recommend a clothing suitable to a mountain and sporty environment.
It is recommended that you do not feed your dog close to the lesson, but within three hours of the appointment.
These internal regulations govern the relationship between the dog training center and its members.
Upon signing the membership form and paying the fee for the chosen service you accept this regulation.
Acceptance of the regulation is understood to be extended to indefinite period for all future periods of dog foster care or during use of the facility.
Hygiene and Health
- The dog must have a health record, which must be presented at registration, complete with an identification microchip and all required vaccinations. A passport is not required for dogs residing in Italy, but must be presented if you own one.
– Owners are required to certify their dog's health; only dogs in good health, regularly treated with antiparasitic medication, and free of deworming are allowed access.
It is mandatory to treat your dog preventively against fleas and ticks with a product of proven effectiveness that also neutralizes flea eggs and larvae.
– Females in heat will be allowed to participate in activities only after prior agreement with the staff.
If the female isn't in heat, she can access the daycare and boarding facilities. If she were to come into heat while boarding, she would be cared for separately from the male dogs and, for her safety, would sleep at night in a kennel appropriate for her size.
Puppies that have not yet completed their vaccination cycle can access the dog training center by prior arrangement with the staff.
– Dogs suffering from lameness, sick dogs, or convalescent dogs can access the dog training center by prior arrangement with the staff.
-Do not train/work with your dog if it is not in good health. We recommend having preventive x-rays done by your veterinarian before starting any courses, especially dog agility courses.
– If the dog requires veterinary care during the fostering period or while performing activities, the owner agrees to cover the related costs. Except in emergencies, which will be handled promptly, the company will inform the dog's owner of the need for care so they can contact their trusted veterinarian.
– In the event that our staff members or clients are bitten by a dog inside or outside the center for any reason, it may be necessary to report the incident to the relevant local health authority, which will then conduct a thorough check on the biter.
Rules for changing and/or cancelling your reservation
– Reservations for dog training lessons, dog sports, and dog daycare are refundable according to the terms of the contract stipulated.
- In case of:
- Introductory appointment: non-refundable, but can be rescheduled within 24 hours of the appointment.
- Dog training and/or sports lessons: Packages are non-refundable. Appointments can be rescheduled within 48 hours of the scheduled time. If you don't show up for the lesson or wish to reschedule within 48 hours of the scheduled time, the lesson will be considered completed.
- Dog Daycare: Packages are non-refundable. Appointments can be rescheduled within 48 hours of the scheduled appointment, subject to availability.
In case of cancellation of the nursery day within 48 hours of its start, the entire fee will be retained, except in the "Exception" modalities that will be evaluated by the Legal Representative of the company. - Pensione per cani: In caso di annullamento del soggiorno fino a 90 giorni prima del primo giorno di pensione la cancellazione è gratuita e la caparra verrà restituita, ad esclusione delle prenotazioni con modalità ‘Conferma immediata’.
In caso di annullamento del soggiorno da 90 giorni prima del primo giorno di pensione, verrà trattenuta la caparra versata, applicando il no show sull’intera caparra. Le partenze anticipate verranno addebitate per l’intero soggiorno prenotato.
In the event of cancellation of the entire board within 48 hours of the start of the stay, the entire fee will be retained, except in the "Exception" modalities that will be evaluated by the company's Legal Representative.
– Exceptions within 48 hours:
- In case of bad weather, we recommend calling before traveling; lessons may be postponed based on telephone arrangements with the instructors.
- In case of illness of the owner, it is possible to postpone the lesson.
Cancellation with a refund for medical reasons of the owner is only possible if a valid copy of a medical/emergency medical/hospital certificate is sent by email to info@lacteadog.it by midnight on the day of cancellation. - If the dog is ill, the lesson can be postponed.
Cancellation with a refund for medical reasons is only possible if a valid copy of a veterinary certificate is sent by email to info@lacteadog.it by midnight on the day of cancellation.
– In case of refund via bank transfer or Satispay, the bank charges related to payment for the service will not be refunded.
– The balance of the booking and any extras (veterinary expenses, extra food, etc.) must be paid before departure.
Specifications for dog training activities
– Per una buona riuscita dei corsi, i pacchetti delle lezioni non potranno durare più di 6 mesi. Oltre i 6 mesi , il ciclo sarà da considerarsi concluso e non sarà riconosciuto alcun rimborso. Lo stesso vale nel caso in cui si sospenda il ciclo di lezioni per più di 6 mesi.
– Members who interrupt their lesson cycle early or miss lessons without notice will not be entitled to a refund for the lesson in question.
Specifications for dog boarding and daycare
– We ask you to arrive on time for the check-in and check-out times scheduled by telephone.
– An introductory meeting will be held to assess the dog's suitability for admission to the shelter.
- You will be asked to complete a dog behavior form. It is the owner's responsibility to provide all necessary information (allergies, illnesses, medications, diet, etc.) to ensure the animal's well-being and improve its stay. The client declares that the information provided on the form is accurate and that the dog is in good health upon arrival at the kennel.
- Dogs that are not up to date with their internal and external anti-parasite treatments will be treated appropriately; the owner will be responsible for the costs.
- The dog owner is required to indicate the drop-off and pick-up times, which must be agreed upon in advance. Any delays or early arrivals must be communicated promptly; in the event of delays in picking up the dog, a difference in payment may be requested based on the additional hours used.
– This service is always available upon reservation by 7:00 PM the day before. The company reserves the right not to accept dogs without reservations.
– The company reserves the right to request the owner, or a person designated by the owner, to collect the dog before the end of the foster care period if separation from the family proves too stressful for the animal's well-being.
Opening hours and access methods to the field
- The center is open every day from Monday to Sunday by appointment. Hours vary depending on the day and season, so it's recommended to call in advance to confirm.
- Lessons last 55 minutes from the scheduled time (unless otherwise decided by the instructor). We recommend arriving promptly for your reservation and waiting outside the dog training center until contacted by staff.
– Times and days may also be subject to change due to competitions and/or events. All changes, dates of camps, social competitions, and training courses will be posted on Instagram, Facebook, and the camp's noticeboard.
Rules of conduct
– Please wait for staff to communicate before entering the dog training center. It is strictly forbidden to enter the fields without staff permission, and opening any gates is prohibited.
– Dogs must be kept on a leash or in designated spaces provided by the center and wait for the green light from the staff before letting them out.
– It is forbidden to tie the dog to the fence.
– Handlers are requested to collect their dog's feces using the appropriate hygiene bags (if they do not have them, they can ask the instructors for one) and dispose of them in the appropriate containers.
– Any companions and other dogs must be authorized by the staff before accessing any area of the facility.
-Any form of coercion towards dogs is strictly prohibited. Owners are therefore prohibited from using coercive methods such as choke collars, prong collars, or electric collars, and from hitting the dog or engaging in aggressive or punitive behavior towards it.
- Owners are required to behave appropriately towards dogs, people, and objects on the camp. The Center reserves the right to remove from the camp any owners who, in its opinion, behave inappropriately or brutally toward their own dog, other dogs, Center guests, or the center's equipment without refunding any missed lessons or requesting reimbursement for any damaged materials.
– The equipment in the fields is for the exclusive use of the animals. It is not possible to use any type of equipment without the supervision of an instructor.
– It is forbidden to throw any type of waste on the ground; please use the bins.
- Parents are responsible for minors accompanied to the Center and must supervise them so that they do not disturb or cause harm. The Center declines all liability in this regard.
– Si consiglia di arrivare in anticipo rispetto all’orario delle lezioni.
Visitors to the dog training centre are advised that photos and videos which portray themselves or their dog may be published on the website, flyers, magazines or other material, without any claim for compensation or reward according to thePrivacy Policy pursuant to Articles 13 and 14 of EU Regulation 2016/679If you do not wish to appear, please let us know in advance.
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